Privacy Policy

Our Commitment to Your Privacy

At Twins-Special.com ("Twins"), we are dedicated to safeguarding your privacy and ensuring a secure online experience while delivering top-quality service. This Privacy Policy outlines how we collect, use, and protect your information to provide a personalized and efficient experience. Please review this policy and our Terms of Use. For any questions, contact us using the details provided below.

Information We Collect

Volunteered Information: You may provide personal details such as name, address, email, phone number, or preferences when creating an account, placing orders, subscribing, entering contests, or requesting catalogs. Some information, like survey responses, may be optional or anonymous.
Automatically Collected Data: We may collect your IP address, browser type, referring website, and access times to enhance your experience. Cookies track usage and enable features like retaining shopping cart contents. You can disable cookies, but this may limit functionality.
Third-Party Data: We may acquire contact lists or demographic data from third parties to improve our services and tailor offerings.

How We Use Your Information

We use your information to:

Fulfill requests, process orders, and deliver personalized content like newsletters, promotions, or updates.
Enhance our websites, products, and services based on user trends and preferences.
Combine data from online, in-store, or catalog interactions to improve your shopping experience.
Share anonymized, aggregate data (e.g., demographics) with advertisers or partners, without including personal details.

You may opt out of promotional communications at any time via the unsubscribe instructions in emails or by contacting us.

Sharing Your Information

We share personal information only as follows:

Twins and Affiliates: Our technical and fulfillment partners access data to deliver services, adhering to our privacy standards.
Participating Vendors: When ordering from vendors on our site, they receive order-related information. Their privacy policies apply, and we encourage you to review them.
Legal Requirements: We may disclose information to comply with laws, protect our website, or address legal investigations.

No personal data, such as credit card numbers, is shared with advertisers or sponsors unless part of a vendor transaction.

Cookies and Web Beacons

Cookies store non-personal data to improve site navigation and retain cart contents. Web beacons track page visits and email interactions for usage statistics. Third-party advertisers may use cookies or beacons, but we do not control their data collection. You can adjust browser settings to limit cookies, though this may affect site functionality.

Controlling Your Information

You can manage your data by:

Updating account details on our website.
Unsubscribing from emails using the provided links.
Contacting us at sales@twins-special.com or by mail at: Twins-Special.com
Attn: Privacy Coordinator
3585 Fourth Ave, San Diego, CA 92103 USA

Opt-out requests are processed promptly, though you may receive promotional materials for up to 60 days (mail) or 10 days (email) due to processing schedules.

Security Measures

We use SSL encryption for sensitive data like credit card information and limit internal access to authorized personnel. While we strive to protect your data, no online transmission is fully secure. Passwords for registered accounts are your responsibility to safeguard.

Children's Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect data from children under 13. Features like chat rooms may be unsuitable for young users, and we encourage parental oversight.

International Visitors

Our servers are located in the United States, and all data is subject to U.S. laws. By using our site, you consent to data transfer to the U.S. We adhere to the US-EU Safe Harbor Principles for certain EU data but may have other services not covered by this policy.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted prominently, and registered users will be notified by email. Check this policy regularly for updates.

Contact Us

For questions or concerns, reach out at:

Email: [email protected]
Mail: Twins-Special.com, Attn: Privacy Coordinator, 3585 Fourth Ave, San Diego, CA 92103 USA
Fax: (858) 777-3426, Attn: Privacy Coordinator

Please include the relevant website URL in your inquiry.